Product Information

Creative Seating 120 W. Grayson Street Suite 300 Galax, VA 24333 Phone: 276-236-6888              800-497-6164 Fax:     276-236-9568 Email: creativeseating@gmail.com

Prices:

• All prices are FOB factory.  Prices do not include shipping cost or taxes.
• Virginia Sales taxes will be collected on all shipments, unless we receive or have on file the sales tax number.
• All exempt sales must have a signed Sales Tax Exemption form. 
• We reserve the right to change prices at any time and all orders are subject to prices prevailing at the time of acknowledgment.

Minimum Orders:

• There are no minimum orders except on a few frames that are marked as such on the price list.

Terms: 

• Our terms are 50% deposit with order and balance before shipping .
• Goods will not be shipped if payment is not received prior to ship date. 
•  Shipping and handling charges will be included on the final invoice. 
•  We accept checks, bank draft - wire transfers, Visa or Master Card. 

Styles:

• Standard Styles are available from the catalog, sleepers are available in 3 sizes:
•               Queen (5/0), Standard (4/6), and Twin (3/0). 
• Sofas are in the same sizes as the Queen and Twin Sleepers. 
• Many groups have matching chairs. 
• Ottomans can be offered with many styles. 

Sleepers:

   * Mechanisms

• We offer as standard the Leggett & Platt CLASSIC SQUARE which carries a 3 year warranty.
•  For an up-charge, we offer the new Leggett & Platt CLASSIC SQUARE PROFESSIONAL which carries a 5 year warranty from Leggett & Platt.   This unit has more helical springs.
•  Each unit has a 5.5" innerspring contract mattress as standard and is top of the line. 
•  We can, upon request, supply mechanisms from Hickory Springs.  
• See product sheet on Mechanisms for additional information and specs.
• Residential mechanisms are available from most vendors.  These are the ones shipped to retail furniture stores. We will not offer these for Contract use. 

   * Mattresses

• A 5.5" innerspring contract mattress is standard with the CLASSIC SQUARE unit and the CLASSIC PRO unit. 
•   (This mattress is more commonly referred to as a 6" contract mattress.)

Fabrics:

    * Our Fabrics

• We will purchase fabrics from most any mill or jobbers. Call for other details.

    * C.O.M - Customers Own Material

• All C.O.M. fabrics must be shipped freight prepaid and include the customers name, purchase order number, name and color of fabric with yardage included.
• If the fabric is to be applied other than "Railroaded" and cut and applied as a non-centered and non-matched pattern, this information must be written on the purchase order.
• All quotations are for plain, non-matched patters that are to be cut "Railroaded".  Additional charges will be added for centering and/or matching.
• All patterns will be no less than 54" wide. 
• Of course, Creative Seating assumes no responsibility for the quality or wearing of COM fabric.

    * Flame Treatment

• Some fabrics can be treated with a flame resistant finish to meet Boston fire codes. 
•  To meet the new California schedule 133, fabrics, padding , frames and all other material must be considered together as a unit. Some fabrics such as "Trivera" polyester are usually safe bets to pass 133 if the other material in the frame is selected with care.
• Keep in mind that only areas with seating for 10 or more people and the lack of sprinklers calls for 133 to be used. 
• There are many patters that will pass the Boston fire code.

Frame Dimensions:

• All dimensions shown in our catalog are approximate. 
•  We reserve the right to make changes in dimensions design, specification and/or construction without prior notice. 
• The right is reserved to change any specification or parts at any time.  If purchase order has dimensions written, and we find differences, we will advise customer before proceeding. 

Frame Construction:

• All frames are of kiln dried hardwoods, mostly oak and maple. 
• All stress joints will be doweled, blocked, glued and screwed for frame integrity, where necessary.
• Seat springs are 8 gauge carbon steel, no-sag type, and back springs are 12 gauge super loop carbon steel springs. 

Foam Construction:

• Seat cushions are 1.8 minimum density and wrapped with a layer of dacron/polyester. 
• Back foam loose cushions are either blown fiber in a ticking bag or 1.5 density core with a large wrap of polyester batting. Solid backs will be 1.5 foam with a layer of polyester on the face. 
• Our standard foam meets the California 117 FR tests (Fire Retardant).

Wood Finishes:

    * Standard Finishes

• See price list for the standard finish for each item.  Some are standard maple finish, some medium oak, others a traditional mahogany, etc. 

    * Custom Finishes

• Custom finishes are available. Depending on style and quantity, a custom finish could be available for a small up-charge or at the same price.  Finishes can usually not be matched exactly, but compatible finishes are usually satisfactory. 
• Send a color chip for us to use.

Legs - Bases

• Some styles have built-in legs. On some of these items, casters can only be available for quantities of 50 or more. There will be a small charge for casters. Some style legs will not accept casters. 
• Some styles have screw-in legs, casters are available on any quantity for a small charge. 
• Swivel bases are available on certain chairs, as shown.

Delivery

• Requested delivery time. Full truck load orders can be scheduled to arrive on certain days - usually AM or PM - upon request.  Orders for less than truck load, via common carrier cannot be guaranteed a delivery day.  We always attempt to find the best delivery company for the destination... however, we are not responsible for rates on deliveries of less than truckload. If the customer has a preference, he must advise in writing. 
• Cartons are not included for most items. See price list for more detail  Some carriers will not accept small shipments not in cartons.  We attempt to use furniture carriers who will accept blanket wrapped, paper wrapped or plastic wrapped furniture for shipment.  For large orders, cartons will waste space, cost more in carton charges and cost more in freight charges. 
• Packing Charges - when necessary for shipment, cartons will be charged for as follows:
  Sleepers and sofas - $25.00 up charge each unit                     Chairs - $15.00 up charge each unit

Lead Time

• Normal delivery is 6-8 weeks if fabric is available at the time of order.  We will try to set delivery to meet clients need, but fabric delays either (COM or fabric we supply) can cause unexpected delays.  We can not assume responsibility for delays caused by poor fabric shipments from the mills or jobbers.

Partial Shipments

• We reserve the right to make partial shipments, and invoices covering these shipment are to be paid as they fall due. 

Returns

• No return of merchandise will be accepted without or written consent and shipping instructions. CUSTOM ORDERS are NOT returnable.

Held Shipments

• Customer agrees to accept invoice for merchandise and pay on date due if merchandise is available on requested shipping date and circumstances cause delay in receiving. 

Pre-paid Freight

• On request for accounts with established credit, we will pre-pay freight. Freight charges will be invoiced at cost plus a 10% service charge to cover handling costs. 

Freight Claims

• We are not responsible for damages or loss incurring in transit.  All furniture is shipped at the responsibility of the carrier and the customer.  Before accepting merchandise from the carrier, inspect carefully and note any loss or damage on the delivery receipt.  Refusal to accept merchandise from the carrier does not relieve the purchaser of responsibility of payment and filing necessary claims in the prescribed manner. 

Cancellations and Changes

• Our acceptance of an order is final and binding and not subject to cancellation by customer. Any requests for change must be made in writing to our office in Galax, VA, prior to production of goods. We will advise whether changes at that time are feasible. 

Warranty

• The manufacture warrants each product for one year after purchase to be free from defects in material and workmanship under normal use and service.   Under this warranty, any product shall be promptly returned to the factory, all freight charges pre-paid, and after inspection and proven defective, shall be repaired or replaced, but in no case shall liability exceed original purchase price.  This warranty is in lieu of all other warranties expressed or implied, and all other obligations or liabilities on its part, and it neither assumes nor authorizes any other person to assure for any other liability in connection with the sale of its products. 
• Upholstery fabrics are subject to whatever warranty is offered by the respective mills only. Creative Seating does not warrant quality of wear ability of material supplied by the customer (COM).
• Sleeper mechanisms are subject to whatever warranty is offered by the respective manufacture, see product sheet on mechanisms. 
• This Warranty shall not apply to any product which shall have been repaired or altered by anyone other than the manufacture in any way so as - in the judgment of the manufacture - to affect its stability and reliability, nor which has been subject to abuse, misuse, negligence, or accident.  We will not assume labor charges for unauthorized field repairs.

Proper Use and Care

• Cushions should be turned over each week to prevent fabric creep.
• Fabrics should be vacuumed and lightly brushed frequently.
• Certain silicone-based fabric treatments will affect the backing of some fabrics and cause it to break down and allow seam slippage.  Contact us before using treatments other than Scotchguard and Teflon. 
• Pillows should not be folded away in sleepers, as this causes undo strain on the side rivets. 
• Some fabrics should be cleaned with a water-based cleaner and others with a solvent (like dry cleaning). We can supply codes on the fabrics that we purchase. 

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Creative Seating
120 West Grayson Street
Suite 300
Galax, VA 24333
(276) 236-6888
(800) 497-6164
(FAX) (276) 236-9568
Email: creativeseating@gmail.com

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